Shipping Policy

Last Updated: 24/07/2025

At BathMart, our goal is to provide a seamless, transparent, and reliable shipping experience for all our partners and customers. This Shipping Policy explains how orders are processed, shipped, and delivered when placed through our platform.

1. Order Processing

Orders placed through BathMart are processed in coordination with our partner brands, retailers, and logistics providers.

Order confirmation, invoicing, and dispatch details will be shared via email/SMS/within the platform dashboard.

Processing timelines may vary depending on product availability, order size, and partner/vendor policies.

2. Shipping Methods & Delivery Timelines

• Standard Delivery: Typically fulfilled within 2-4 business days, depending on the delivery location and vendor stock.
• Express Delivery (where available): 1-2 business days.
• Delivery timelines are estimates only and may vary due to external factors (logistics partner delays, strikes, natural events, etc.).

3. Shipping Charges

Shipping costs are calculated based on order volume, weight, delivery location, and vendor terms.

Any applicable charges will be clearly displayed at checkout before payment.

In some cases, free shipping may be offered under promotional campaigns or as part of partner agreements.

4. Order Tracking

Before dispatch & after Order placement, Customers will receive order confirmation, picking and packing status via email/SMS/within the platform dashboard.

Once your order is dispatched, you will receive a tracking ID/link to monitor the delivery status.

Real-time tracking may vary depending on the logistics partner used.

5. Delivery Coverage

BathMart currently delivers across Karnataka through our network of logistics and retail partners.

Serviceability in certain pin codes may be limited; customers will be notified if delivery is not possible to their location.

6. Delivery Attempts

If delivery fails due to incorrect address, unavailability, or non-response, the order may be returned to the vendor. Additional charges may apply for re-delivery.

7. Damaged or Missing Items

In case of damaged, missing, or incorrect products, customers must raise a complaint within 24 of delivery via the platform’s Support/Helpdesk.

BathMart will coordinate with vendors/logistics partners to resolve the issue promptly (replacement, re-shipment, or refund as applicable).

8. Partner & Vendor Responsibility

As a platform, BathMart facilitates transactions between buyers, vendors, and logistics providers.

Vendors are responsible for packaging, dispatch, and timely handover to logistics partners.

Logistics providers are responsible for safe and timely delivery of orders.

BathMart ensures oversight, tracking, and dispute resolution, but cannot be held liable for delays beyond its control.

9. International Shipping

Currently, BathMart serves domestic deliveries only. International shipping may be introduced in future phases of expansion.

10. Policy Updates

BathMart reserves the right to update this Shipping Policy from time to time. Any changes will be communicated on the platform, and continued usage implies acceptance of revised terms.

Contact Us

For questions or concerns related to Shipping:
BathMart – B2B Division
Owned & Operated by: Devi Enterprises
JP Nagar, Bengaluru – 560083