Cancellation & Refund Policy

Effective Date: 24/07/2025

At BathMart, we understand that business needs can change, and we aim to provide a fair and transparent policy tailored for B2B partners. This policy applies to all orders placed by retailers, distributors, contractors, and business customers through our platform.

1. Order Cancellation

Before Dispatch:
Orders can be canceled by the buyer via the BathMart platform within 24 hours of order confirmation or before the vendor has processed the order.

After Dispatch:
Once the order has been dispatched by the vendor or logistics partner, cancellation is not allowed through the platform. Buyers are requested to follow the return policy process instead.

2. Return of Goods

Returns are accepted only in cases of damaged, defective, or incorrect products delivered.

The return request must be raised within 24 hours of delivery through the platform’s support system.

All return requests must be accompanied by photographic evidence or relevant documentation.

Non-defective product returns (e.g., buyer changed mind, incorrect quantity ordered) are not eligible after the billing process.

3. Refunds

Refunds are applicable only in the following cases:

• Product damaged in transit
• Incorrect product delivered
• Missing items from the order

Refund processing will begin after vendor confirmation and physical verification of the claim.

Approved refunds will be processed within 7–14 business days and credited to the original payment method or through return goods credit note.

Partial refunds may be issued depending on the claim and product condition.

4. Dispute Resolution

Any dispute related to cancellation or refund should be raised via the BathMart Support System within 24 hours of delivery.

BathMart will coordinate between the buyer, vendor, and logistics partner to ensure a fair resolution.

All decisions are subject to the platform’s internal review and vendor policies.

5. Non-Refundable Charges

Shipping and handling charges are non-refundable, unless the entire order is incorrect or damaged.

Restocking charges may apply in case of returns as per vendor policy.

6. Policy Changes

BathMart reserves the right to update or modify this policy at any time. All updates will be published on the platform and will take effect immediately upon publication.

Contact Us

For questions or concerns related to Shipping:
BathMart – B2B Division
Owned & Operated by: Devi Enterprises
JP Nagar, Bengaluru – 560083